Customer Service Policy

At Aveda-depot, we are dedicated to providing the best possible experience for our customers. Our customer service team is here to assist you every step of the way, from the moment you place your order to the delivery of your products. This policy outlines our commitment to ensuring that your needs are met efficiently and effectively.

Contacting Customer Service

If you have any questions or concerns about our products or services, please do not hesitate to reach out to us. You can contact our customer service team through the following methods:

  • Email: press@avedadepot.com

  • Phone: [Insert phone number, if applicable]

  • Live Chat: Available on our website for instant support.

We aim to respond to all inquiries within 24-48 hours on business days.

Order Assistance

If you need help with placing an order, checking the status of your order, or making changes to your purchase, our team is ready to assist. We can guide you through any questions related to the following:

  • Order status and tracking

  • Address changes or corrections

  • Product availability or out-of-stock information

  • Order cancellations or modifications

Returns & Exchanges

We understand that sometimes you may need to return or exchange a product. We offer a 60-day return policy to ensure you are satisfied with your purchase. If you need assistance with returns, exchanges, or refunds, please contact our customer service team for guidance. We'll make the process as smooth as possible.

Shipping & Delivery Inquiries

If you have questions regarding the shipping and delivery of your order, our team can provide updates on the status of your shipment and help with any issues related to delivery timeframes. We offer free standard shipping on all orders, and expedited options are also available. If your order does not arrive within the expected timeframe, please reach out, and we’ll work quickly to resolve the issue.

Product Assistance

We take pride in offering high-quality, vegan hair care, skin care, and body care products. If you have any questions about the ingredients, usage instructions, or effectiveness of our products, our customer service team is happy to provide more detailed information. Whether you need help selecting the right product for your needs or have specific questions about an item, we're here to guide you.

Customer Satisfaction Guarantee

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we encourage you to contact us so we can address any concerns. We aim to provide a quick resolution, whether through a refund, replacement, or other solutions.

Feedback & Suggestions

We value customer feedback and are always looking for ways to improve. If you have suggestions on how we can serve you better, please feel free to share them with us. Your input helps us improve our products and services to meet your needs more effectively.

Operating Hours

Our customer service team operates Monday through Friday, from 9:00 AM to 5:00 PM (local time). We are closed on weekends and major holidays, but you can still send us an email, and we will respond as soon as possible during business hours.