Refund Policy
At Aveda-depot, we are committed to your satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund process to ensure you feel confident shopping with us.
Returns
We provide a 60-day return policy on all products purchased from our site. If you are not happy with your purchase, simply return it within 60 days from the date of receipt for a full refund.
To return a product:
-
Ensure that the product is unused and in its original condition.
-
Contact our customer service team at press@avedadepot.com with your order details to initiate the return process.
-
You will receive instructions on how to return the item to us. Please note, you are responsible for the shipping costs of returning the product.
Refunds
Once we receive your returned product, we will process your refund within 5-10 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take a few additional days for the refund to appear in your account, depending on your payment provider.
Exchanges
If you'd prefer to exchange your item for something else, we’re happy to assist. Please follow the same steps as for a return, and our customer service team will guide you through the exchange process.
Non-Refundable Items
Certain items, such as products marked as final sale or damaged products due to misuse, may not be eligible for a refund. We reserve the right to refuse refunds in such cases.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at press@avedadepot.com. We will work with you to resolve the issue and arrange for a refund or replacement at no additional cost to you.
- Choosing a selection results in a full page refresh.